Thanks for playing at Oxbowgaming.com
If you are not entirely satisfied with our service, we are here to help.
You have to make request within 14 days after making a payment.
Refund will be done within 72 hours after receiving your request provided you are eligible & proved the same after investigation.
In case you feel that the service provided is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service as soon as possible. The customer service team after looking into your complaint will take appropriate decision.
Modes of Refund :
• If paid by credit card, refund will be issued to the original credit card.
• In case of payment gateway name payment refund will be made to the same account.
• In case player has deposited funds & not interested to play on website and willing to get a refund then he can simply go to request withdrawal in my account and place the request and payment will be withdrawn in bank account or e-wallet or other available payment methods
For Cancellations please contact the us via contact us link.
Requests received later than 14 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.